Translations:COMETHelpSupport/10/en
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Selecting the menu item “My active tickets“ none of the closed tickets will appear on the list.
Each message added to the ticket contains information on who wrote the message and exact date and time when the message was written. Furthermore, if there were any files attached to the message, they will be listed as links. Clicking on the file link will download the file to the user’s computer. As described above, the existing information cannot be modified, but you are free to add new comments or add new attachments to an existing issue.