Translations:COMETHelpSupport/8/en
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NOTE: If you are the SUPERUSER of your Association, you will have additional options. First, you will be able to open a support ticket on behalf of someone else by selecting their name from the list of users in the system (use the search icon next to the ticket Reporter). Then, you will have the option to click on „Save“ which puts the ticket in status OPEN 1L; or to click on „Save and Accept“, which puts the ticket in status LEVEL 1; or to click on „Save and Escalate“, which puts the ticket in status LEVEL 2. Just as the buttons say, accepting the tickets means that you are able to resolve it, and escalating the tickets means that you are not able to resolve it and you are escalating the issue to Analyticom support.